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Terms & Conditions

Ordering

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

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  • We accept payment by most methods.

  • Item descriptions and photos are as accurate as possible, but please allow for some colour variations on certain products due to screen settings.

  • If you want to order a lead or collar, and the colour and size that you would like are not listed, please get in touch and we can create a custom listing for you to checkout with. 

  • We always aim to pack and send your order within 5-7 working days. (For the avoidance of doubt, only Monday - Friday will be classed as working days)

  • Orders placed after 3pm will not be processed until the following working day

  • Prices may change without notice, orders placed will be honoured at the price on your order confirmation, except in cases of obvious error. We will contact you as soon as any error is noticed and offer a resolution.

  • You can cancel your order at any time until it is dispatched by calling or emailing us to request cancellation and refund.

  • Refunds will be processed within 3 working days, to your original method of payment.

  • Payment must be made before orders are released.

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Delivery & Returns

Delivery

Goods will ONLY be dispatched to addresses within the UK & Ireland.

Charges for delivery are not included in the stated product price. Every product on this site is delivered by our standard service to UK mainland addresses (excluding the Scottish Highlands, UK Islands, Channel Islands, Northern Ireland and Ireland) 

Free nationwide delivery is available for orders over £40 and weighing under 2kg. Orders under £40 or over 2kg will be charged a delivery fee. 

 

Local Delivery - Free within 10 miles

Select local delivery as your shipping option at checkout, we will get in touch to confirm delivery time/day.

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Click & collect - Free

Collection is available from our Salisbury Market stall on Saturdays. 

Alternatively you can collect from our Wilton shop, open 6 days a week. Simply wait for conformation that your order is ready to collect before heading in.

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Returns

If you are unhappy with your item, or have changed your mind, please let us know as soon as possible.

Our Returns Policy gives you 14 days to return or exchange an item with a valid receipt or order confirmation.

To be eligible for a refund or exchange, goods must be returned in a re-saleable condition.

We are unable to offer a refund on personalised, custom made or made-to measure goods made to your specification (such as special order leads/collars) unless the goods are defective.

Your item must be unused and in the original packaging.

Unless we have agreed otherwise, we will usually refund any money received from you using the same method originally used by you to pay for your purchase.

VAT: GB441553411

Registered no: 12921654 | Registered in England

Correspondence address:17 NorthStreet, Wilton, SP2 0HA 

Registered Office: 18 Essex Square, Salisbury, England

01722 393074

©2023 by Lucky Leads Limited. Proudly created with Wix.com

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